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You are receiving this mail because the recruiter considers your profile to be suitable for the following job opportunity posted on Naukri.com, and would like you to apply for the job.
Following are the job details: | | | | Apply Now | | | | Job Synopsis | | | | | Team Leader - Production Support (.net/sql) | | Company: | | CONDECO SOFTWARE PRIVATE LIMITED | | Experience: | | 7 to 12 yrs | | Salary: | | INR 7,00,000 - 17,00,000 P.A | | Location: | | Delhi/NCR, Gurgaon | | | | | | Job Description | | | | We are now looking to hire an experienced Team Leader, Production Support (UK hours shifts) with the following:
TECHNICAL SKILLS: Asp.net, SQL Server, ITIL , Team leading, Application Support, Team management
JOB DESCRIPTION :-
1. Own lifecycle of all tickets handled by team from receipt to resolution
2. Providing support to Global customers in a 24X7 environment by recording and answering of incidents or queries and using various remote access software to achieve resolution.
3. Take complete ownership of user update for any escalated issues. Monitoring, tracking and reviewing the progress of an incident and keeping the customer informed.
4. Ensures adherence to the SLAs / OLAs for the services that are rendered out of the Service Desk.
5. Ability to successfully handle multiple, complex engagements simultaneously.
6. Defining process for service assurance and ensure the adherence of the process
7. Communication, alerting technical staff via assignments and escalating to management.
8. Work toward converting user dissatisfaction to Satisfaction.
You'll enjoy working as part of our award winning and industry leading agile support team.
| | Salary: | | INR 7,00,000 - 17,00,000 P.A + CTC + Transport | | Role: | | Team Lead/Technical Lead | | Role Category: | | Programming & Design | | Industry Type: | | IT-Software / Software Services | | Functional Area: | | IT Software - Application Programming, Maintenance | | Keywords: | | Technical Support, Service Desk, Remote Access, Team Leading, Service Assurance, SQL Server, MS SQL Server, microsoft sql server , sqlserver, technical lead, team lead, production support | | | | | Desired Candidate Profile | | | | | Education: | | (UG - Any Graduate - Any Specialization) AND (PG - Post Graduation Not Required) AND (Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required) | | | | | | Company Profile | | | | CONDECO SOFTWARE PRIVATE LIMITED | | | | https://www.condecosoftware.com | | | | www.condecosoftware.com | | | | Job Sent by | | | | | | | | | | | | Regards,
Garima Rathi
CONDECO SOFTWARE PRIVATE LIMITED
https://www.condecosoftware.com
Apply Now | | | | | | Is this job relevant to you? Yes No | | | |
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