Job | Job Opportunity for PSE / Tech Lead - Bangalore location

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Nagendra Recruiter PEGASYSTEMS Bengaluru / Bangalore Follow my job updates

Experience required for the Job: 6.5 - 12 years Apply Now    Reply Dear Job Seeker, Pegasystems, the leader in business process management solutions and a leading provider of CRM solutions, helps organizations enhance customer loyalty, generate new business, and improve productivity. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition is hiring for the following job opening: Experience: 7-12Yrs Designation: Principal Technical Solutions Engineer / Tech Lead Work Location: Bangalore Skills The Principal Technical Solutions Engineer (PTSE) / Tech Lead is a key technical role within Global Customer Support (GCS). PTSE's/Tech Lead work closely with other members of GCS to ensure cases are prioritized appropriately and are being worked most efficiently. PTSE's / Tech Lead use GCS"s standard processes, procedures, and methods to do so. As the 'point of entry' for Service Requests (SRs) into GCS, PTSE's / Tech Lead focus first on quickly and effectively clarifying customers" issues. Once issues are clarified, PTSE's / Tech Lead will either continue to drive them to resolution or route them to others in GCS for further work. Technical Skills: * Good Experience in Java/J2EE, Webservices technologies * Experience in Application Servers (Installation/Configuration/Deployment) * Experience in Clustering configuration, Connection pooling, Serialization Mechanism * Experience in troubleshooting and Debugging * Good aptitude and troubleshooting skills * Experience in UI Technologies (HTML , CSS, Javascript) * Excellent communication Job Overview A Principal Technical Solutions engineer is expected to * Quickly and effectively clarify cases entered though GCS"s standard entry channels. * Qualify and resolve cases as time and technical capability allows. * Follow GCS"s case management practices, including meeting all SLAs and making sure cases are kept up to date in PegaSupport. * Demonstrate clear, concise, and effective communication to customers and within Pegasystems. * Provide feedback to the Documentation, Engineering and Product Management teams to improve the quality of our product and documentation. Other responsibilities as required * Accountable for technology work and customer communication for support requests in his/her work list * Responsible for maintenance of GCS process compliance If interested, please share your updated profile with the following details to nagendra.thummala@in.pega.com Total Exp: Rel Exp: Current CTC: Expected CTC: Notice period: Current Company: Permanent/Contract: Experience in working on Java/J2EE Support projects (Y/N) : Willing to work on a Support Role on Java technologies on PRPC Platform (Y/N): Must be Willing to work in Morning, Noon & Night shifts (Y/N) : Must be Available for F2F interview on Weekdays between 12PM- 8PM (Y/N): Best Regards, Nagendra | HR- Talent Acquistion | Pegasystems Inc. Address: Block No. 9A, Ground floor & First floor Pritech Park SEZ (Ecospace) Bellandur Village, Varthur Hobli Bangalore - 560 103 Office Tel: +91-80-33143400 | E-Mail: nagendra.thummala@in.pega.com Build for Change | www.pega.com You are receiving this e-mail because your profile contained one or more of the following words that the recruiter searched on: " Java ", " J2ee ", " "Core Java" " Is this job relevant to you? Yes No Share this Job on Your feedback would help us in sending you the most relevant job opportunities Disclaimer: The sender of this email is registered with naukri.com as Pegasystems Worldwide India Pvt. Ltd. (nagu.uk@gmail.com, Building 12-A,13office Level, Mindspace Madhapur, HYDERABAD, Telangana - 500081) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you. If you consider the content of this email inappropriate or spam, you may: Forward this email to: compliance@naukri.com or you can Block this Company from searching your resume in the database. Please Note: This mail is a private message from the recruiter. We have enabled auto login for your convenience, you are strongly advised not to forward this email to protect your account from unauthorized access. Advisory: Please do not pay any money to anyone who promises to find you a job. This could be in the form of a registration fee or document processing fee or visa charges or any other pretext. The money could be asked for upfront or it could be asked after trust has been built after some correspondence has been exchanged. Also please note that in case you get a job offer or a letter of intent without having been through an interview process it is probably a scam and you should contact compliance@naukri.com for advise. Update Your Resume Now to be on the top of Employer's Resume Search Create your own job alert to receive similar jobs directly in your inbox. Your Resume has only 30 seconds to impress a Recruiter. Get your resume written by Experts. Call 1800-3010-5557 now! (Toll-Free)