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Dear Candidate,
We came across your resume in the job portal and we found your skills mentioned in your resume are matching the below JD.
About Us -
Microsoft India Global Technical Support Centre (GTSC)
Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft's Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China.
Microsoft's CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments. This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.
For more details regarding India GTSC, please visit http://www.microsoft.com/india/gtsc
Position - Support Engineer - TFS
Job Location - Bangalore - EGL Campus
Shift Timings - Night Shift ONLY
Job Type - Permanent
Team Foundation Server Support Engineer
The Role
The Support Engineer - Developer Support acts as the primary technical contact, and delivers advanced technical troubleshooting support and problem resolution for Enterprise Customers, including issues escalated to the highest levels of Management. You would be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
A Support Engineer primarily works with external developers (Customers) who use Microsoft Technologies (Team Foundation Server).
Responsibilities:
* Supporting Enterprise customers on phone and remotely
* Scoping and documenting customer scenarios, potential causes and troubleshooting steps
* Effectively communicating with customers and stakeholders
* Identify, confirm, escalate bugs and provide appropriate alternate implementations/ techniques in Microsoft's products reported by external developers.
* Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.
Candidates' Profile:
* Strong troubleshooting and problem solving skills
* Knowledge of Team Foundation Server and other ALM tools
* Good knowledge in any one of the following technologies - TFS Build, Team test, Lab management, Selenium, Microsoft Test Manager
* Basic knowledge of Enterprise MS products like SQL Server, SharePoint, IIS, SQL Reporting Services, SQL Analysis Services, Active Directory would be an added advantage.
* Experience on TFS Administration & Configuration.
* Knowledge on other ALM tools, Workitem Customization and Version Control would be an added advantage.
* Good Knowledge on Operating System Fundamentals.
* Experience of atleast 2 years in the technical environment mentioned above is desirable
* Ability to learn from an issue/situation and adapt and carry forward the solution to another seemingly unrelated issue.
* Good English Communication Skills - Spoken and Written (including technical writing)
* Excellent customer Service skills and effective learning skills
Preferred
MCSE/ MCSD/ MCP
Prior technical phone/remote support experience
Reporting to: Support Engineering Manager
The position requires working in EVENING / NIGHT SHIFTS and providing VOICE-BASED SUPPORT
Regards,
Rolson D'Souza | Microsoft Staffing Team | Is this job relevant to you? Yes No |
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