| ||||||||
Apply Reply | ||||||||
Dear Job, JOB DESCRIPTION - Application and Production support In short, an Application Support Engineer is not only a Support professional, but also a researcher, a tester and a consultant to both customers and Product Management. Our team here consists of some of the best troubleshooters in the business. They come from backgrounds varying from Desktop/Network Support to Database administrators/Programmers. They use the top-of-the-line CRM tools like Sales force and other applications like GoToAssist/Webex for remote desktop sharing. They work with customers from all over the world including countries like Nigeria, South Africa and Antarctica. Responsibilities: Provide pleasant and professional customer service and technical support to current and potential customers for our application Web Timesheet and related environment via telephone, FTP, remote dial-up connections and email Technical Qualifications: Technical proficiency in Windows 98/2000/XP/2003, IIS, TCP/IP, SMTP Good understanding of networking concepts MS Access knowledge would also be an asset Trouble shooting skills are a must Outstanding problem solving skills Ability to multi-task is a must Willing to do whatever it takes to get things done Customer service Qualifications: Excellent written and oral communication skills are a necessity Demonstrated superior customer service skills Ability to listen and effectively understand a situation; able to respond with clarity and professionalism willingness to deal with challenging situations with empathy and sincerity JOB DESCRIPTION - Service Desk Checking KB for Known errors. Logical skills to troubleshoot customer / proprietary applications. Experience working in Windows operating system and Troubleshooting. Operating System: 1) Perform appropriate troubleshooting for OS related bluescreen error messages 2) Authenticate and reset AD password/unlock the user account 3) OS installation and interfaces for driver installation 4) Guide users through all How Do I queries associated with AD linked applications Experience in Active directory and its structure. Fair knowledge onserverservices. Fair Knowledge of mobile devices and functionality (I-phone / IPAD/ Android & PDAs used for corporate E-mail). Outlook configuration / troubleshooting. Citrix client Installation / configuration / troubleshooting. 3rd party application configuration and troubleshooting. Configuration and troubleshooting of desktop, network, multi-function printers. Configuration and troubleshooting of scanners, copiers and other IT peripherals. Receiving calls, Use standard greeting on calls and Logging 100% tickets of the call received. Prioritizing, Categorization of ticket and taking remote capture to resolve. Providing ticket number to user via phone, E-mail. Key in the appropriate and timely log notes in the ticket as and when there are findings / updates. Updating users on ticket progress. Allocation to desk side support if desk side intervention required. Following up of ticket to closure. Reduce Turnaround time and increase computing time. Closure of tickets in the CRM tool. Escalating to customer/end users as appropriate. Responding to mails with updates on the same business day and providing reports as and when required. Logging Incident in other tools if applicable. Preparing Incident checklist. Updating the customer on ticket progress. Generating new articles for Knowledge Base and publishing the same. Provide reference of relevant ticket. Monitor and record the IT downtime for individual / shift. Shift Hand over / take over. Adherence to SLAs and all the KPI metrics derived for individual, Role, program Salary: 5 - 7 LPA For further details: Contact - Rajath Please call me at 9035038000 or email me at rajath@provizor.co.in if you have any questions. | ||||||||
Apply Reply | ||||||||
| ||||||||
This mail has been sent by one of the employers (Employer name: Provizor It services Private Limited) accessing the services of monsterindia.com and not by Monster. Monster is committed to protecting the privacy of our users and our “Terms of Use” prohibits any misuse including spamming. Monster always recommends jobseekers to be alert & verify the legitimacy of those employers/consultants/individuals seeking any kind of monetary/ financial considerations from the jobseekers for any job offer(s) and also be cautious towards any job appointment confirmation without any interview. Please beware of agencies/individuals/consultants seeking money for any job offer claiming to be from well-known Brands/Employers/Companies. If you consider the contents of the mails inappropriate or as spam, please forward this mail to spam@monsterindia.com or mark it Spam Click here to disable your account if you are not the intended recipient. | ||||||||
Double your chances of getting the right job by keeping your resume updated. Update Resume now |
This blog is a helping hand to folks seeking Jobs in Australia, India, United States of America, United Kingdom, New Zealand and Middle East.
Application & Production Support and Service Desk Profile (Source: Monster)
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment