Job | Job Opportunity for PTSE / Lead - Bangalore location

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Nagendra Recruiter PEGASYSTEMS Bengaluru / Bangalore Follow my job updates

Experience required for the Job: 9 - 12 years Annual Salary of the Job: 0.00 - 18.00 Lacs Apply Now    Reply Dear Job Seeker, Pegasystems, the leader in business process management solutions and a leading provider of CRM solutions, helps organizations enhance customer loyalty, generate new business, and improve productivity. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition is hiring for the following job opening: Experience: 7-12Yrs Designation: Principal Technical Solutions Engineer / Tech Lead Work Location: Bangalore Skills The Principal Technical Solutions Engineer (PTSE) / Tech Lead is a key technical role within Global Customer Support (GCS). PTSE's/Tech Lead work closely with other members of GCS to ensure cases are prioritized appropriately and are being worked most efficiently. PTSE's / Tech Lead use GCS"s standard processes, procedures, and methods to do so. As the 'point of entry' for Service Requests (SRs) into GCS, PTSE's / Tech Lead focus first on quickly and effectively clarifying customers" issues. Once issues are clarified, PTSE's / Tech Lead will either continue to drive them to resolution or route them to others in GCS for further work. Technical Skills: * Good Experience in Java/J2EE, Webservices technologies * Knowledge in troubleshooting and Debugging * Experience in Memory leaks, Heap & Thread dump analysis * Experience in Application Servers (Installation/Configuration/Deployment) * Knowledge in Clustering configuration, Connection pooling, Serialization Mechanism * Good aptitude and troubleshooting skills  * Knowledge in UI Technologies (HTML , CSS, Javascript) * Must be willing to work in Rotational Shift (4-day Model) * Excellent communication   Job Overview A Principal Technical Solutions engineer / Lead is expected to * Quickly and effectively clarify cases entered though GCS"s standard entry channels. * Qualify and resolve cases as time and technical capability allows. * Follow GCS"s case management practices, including meeting all SLAs and making sure cases are kept up to date in PegaSupport. * Demonstrate clear, concise, and effective communication to customers and within Pegasystems. * Provide feedback to the Documentation, Engineering and Product Management teams to improve the quality of our product and documentation. Other responsibilities as required * Accountable for technology work and customer communication for support requests in his/her work list * Responsible for maintenance of GCS process compliance If interested, please share your updated profile with the following details to nagendra.thummala@in.pega.com Total Exp: Rel Exp: Current CTC: Expected CTC: Notice period: Current Company: Permanent/Contract: Experience in working on Java/J2EE Support projects (Y/N) : Willing to work on a Support Role on Java technologies on PRPC Platform (Y/N): Must be Willing to work in Morning, Noon & Night shifts (Y/N) : Must be Available for F2F interview on Weekdays between (Y/N): Best Regards, Nagendra | HR- Talent Acquistion | Pegasystems Inc. Address: Block No. 9A, Ground floor & First floor Pritech Park SEZ (Ecospace) Bellandur Village, Varthur Hobli Bangalore - 560 103 Office Tel: +91-80-33143400 | E-Mail: nagendra.thummala@in.pega.com  Build for Change | www.pega.com You are receiving this e-mail because your profile contained one or more of the following words that the recruiter searched on: " Java ", " "Core Java" ", " J2ee " Is this job relevant to you? Yes No Share this Job on Your feedback would help us in sending you the most relevant job opportunities Disclaimer: The sender of this email is registered with naukri.com as Pegasystems Worldwide India Pvt. Ltd. (nagu.uk@gmail.com, Building 12-A,13office Level, Mindspace Madhapur, HYDERABAD, Telangana - 500081) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you. 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