Job | Team Leader - Production Support (.net/sql)

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  The sender of this email is registered with Naukri.com as CONDECO SOFTWARE PRIVATE LIMITED. To respond back directly to the Employer, please click on Reply button, or send an email to ankita.rajrishi@condecosoftware.com  
  Dear Candidate,

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The details of the job are the following:
 
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  Job Synopsis  
 
Team Leader - Production Support (.net/sql)
Company:   CONDECO SOFTWARE PRIVATE LIMITED
Experience:   7 to 12 yrs
Salary:   INR 7,00,000 - 17,00,000 P.A
Location:   Gurgaon, Delhi/NCR(National Capital Region)
 
  Job Description  
 
We are now looking to hire an experienced Team Leader, Production Support (UK hours shifts) with the following:

TECHNICAL SKILLS: Asp.net, SQL Server, ITIL /Prince2

JOB DESCRIPTION :-
1. Own lifecycle of all tickets handled by team from receipt to resolution
2. Providing support to Global customers in a 24X7 environment by recording and answering of incidents or queries and using various remote access software to achieve resolution.
3. Take complete ownership of user update for any escalated issues. Monitoring, tracking and reviewing the progress of an incident and keeping the customer informed.
4. Ensures adherence to the SLAs / OLAs for the services that are rendered out of the Service Desk.
5. Ability to successfully handle multiple, complex engagements simultaneously.
6. Defining process for service assurance and ensure the adherence of the process
7. Communication, alerting technical staff via assignments and escalating to management.
8. Work toward converting user dissatisfaction to Satisfaction.

You'll enjoy working as part of our award winning and industry leading agile support team.
Salary:   INR 7,00,000 - 17,00,000 P.A + CTC + Transport
Role:   Team Lead/Technical Lead
Role Category:   Programming & Design
Industry Type:   IT-Software / Software Services
Functional Area:   IT Software - Application Programming, Maintenance
Keywords:   Technical Support, Service Desk, Remote Access, Team Leading, Service Assurance, SQL Server, MS SQL Server, microsoft sql server , sqlserver, technical lead, team lead, production support
 
  Desired Candidate Profile  
 
Education:   (UG - Any Graduate - Any Specialization) AND (PG - Post Graduation Not Required) AND (Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
 
  Company Profile  
  CONDECO SOFTWARE PRIVATE LIMITED  
  https://www.condecosoftware.com  
  www.condecosoftware.com  
     
 
Regards,

Ankita Rajrishi
CONDECO SOFTWARE PRIVATE LIMITED
https://www.condecosoftware.com

Apply Now

 
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