TimesJobs.com | SPOT OFFER! FOR DELL . ACCENTURE .HCL. IBM FOR TECH SUPPORT

The sender of this email is registered with TimesJobs.com as Personal Network Interested Reply Now SPOT OFFER FOR TECHNICAL SUPPORT / IT HELP DESK/ SERVICE DESK @ PERSONAL NETWORK Contact Person : RITU Contact no : 9886808371 E-mail : ritu.pn14@gmail.com CLIENT : HCL / DELL / IBM / UNISYS / ACCENTURE POSITION : TECHNICAL SUPPORT - HELP DESK QUALIFICATION : GRADUATES/UG/PG EXPERIENCE : .6 months to 4 Years SHIFT : US / UK CTC : UP TO 5 LACS JOB DESCRIPTION:- *Service Desk - L1 Voice Support (Technical Support Executive)* *Level: L1* *Experience: *6 Months to 4 years *Qualification: PG/Graduate/UG *Location: *Bangalore Role: He/she will be responsible in *providing 100 % voice support* to the clients and online technical resolution. The ideal candidate should have: * Voice based Technical support experience in a global environment * Basic technical knowledge of PCs * Knowledge of MS Outlook troubleshooting, Internet and Networking * Technical knowledge of operating systems like Windows XP * *Good verbal and written communication skills* * The willingness to work in a 24*7 environment Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs *Technical Requirements * Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem solving skills required. Hands-on work experience with the following: Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, and printers PDA and blackberry support Others: Adobe Acrobat and other common desktop applications like WinZip, etc. CONTACT- RITU@ 9886808371 Venue :- PERSONAL NETWORK S - 505, 5 Floor, South Block, Manipal Centre, Dickenson Road, M G Road, Bangalore - 42 Near Bangalore CENTRAL Next to tanishq show room Interested Reply Now You are receving this mail against your profile on TimesJobs   Experience : 4 Years   CTC : 3.06 Lac   Preferred Location : Anywhere in South India   Functional Area : IT Software : Software Products & Services   Specializations : Application Programming, Database Administration (DBA), EDP/MIS, Internet/E-commerce, Quality Assurance/Testing, Other IT Software   Skills : ASP .NET, SQL Server, IIS, Web server, Project Management, Health Insurance, Stored Procedures, Oracle, Application Development, XML, Production, Ob,ios,Automation Testing ,Mobile and Testing Update Profile Is this mail relevent to you Yes | No Your feedback would help us in sending you the most relevent job

You have received this mail because you are a registered user of Timesjobs.com Note: For your privacy and protection, please do not forward this mail to anyone as it allows you to get automatically logged into your account. Disclaimer : - The sender trprabhu of this email is registered with timesjobs.com as (uma@personalnetworkindia.com, #81, 1st Floor, 21Main, BSK 2nd Stage ) and has accessed your resume on TimesJobs.com. It is the sole responsibility of the candidate to verify the content of the mails sent by the employers/recruiters. Further, you are advised to make that you may receive from any individual/firm/company, asking for advance payment for any service that they may claim to be offering. Timesjobs.com does not vouch/guarantee for any such offers made by the above said parties. If you consider the content of this email inappropriate or spam, you may report abuse by forwarding this email to: corporatecare@timesgroup.com. Please note that timesjobs.com does NOT endorse any requests for money payments, or sharing of bank account details. You can block this recruiter from searching your resume and contacting you.This Website/ E-mail are vulnerable to data corruption, interception, tampering, viruses as well as delivery errors and we do not accept liability for any consequence that may arise therefrom. Please mark all your queries/responses to: corporatecare@timesgroup.com