Experience required for the Job: 3 - 12 years Annual Salary of the Job: 4.0 - 15.0 Lacs Job Location: Bengaluru/Bangalore
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Dear Candidate,
Greetings for the day...
It's being pleasure interacting with you regarding a role with MICROSOFT Global Technical Support Center, Bangalore(US Shift or Night Shift Role).
Budget will be open
Please find the attached Job Description for SharePoint - Tech Advisor role.
Microsoft India Global Technical Support Centre (GTSC)
Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft's Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China.
Microsoft's CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments. This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.
Position: SharePoint - Technical Advisor
Location: Bangalore, India
Introduction
Microsoft India Global Technical Support Centre (GTSC)
Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft's Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China.
Microsoft's CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments. This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.
Developer Tools at India GBSD has grown significantly not only in terms of numbers but also in terms of opportunity. This has been possible due to the hard work and dedication demonstrated by each one of you. The trust and confidence that you have built in the business has opened the door for us for more exciting opportunities! We are excited to announce that we are expanding our team to contribute to the growth, development and results of our Supplier teams that would deliver support on SharePoint-Dev workload.
For more details regarding MICROSOFT GTSC, please visit: http://www.microsoft.com/india/gtsc
Job Description: -
The Role:
The SharePoint-Dev Support team at Supplier site will be responsible for delivering support for all broad commercial Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.
At Developer Tools, the Technical Advisor would be responsible for helping our Suppliers and the
Cluster in delivering high quality of support for all our broad commercial customers on SharePoint-Dev. The Technical Advisor should work on enhancing the knowledge of the Support Engineers and the Technical leads at the Supplier space and make sure that timely resolution is provided for all the support incidents. The Technical Advisor should ensure all cases and sub-cases of the engineers are properly managed in line with business expectations.
Responsibilities:
Meet or exceed call and case review goals, concentrating on the technical and troubleshooting skills and global process adherence.
Meet weekly with your assigned Technical Leads to ensure proper handling and disposition of issues.
Be available to monitor and respond to critical questions via appropriate tools.
Provide actionable process or technical feedback derived from listen-ins or case reviews to Support Engineers at Supplier sites.
Take ownership of cases that meet political or HOT escalation guidelines.
Collaborate and Escalate cases to Escalation Services as needed.
Identify training needs and prepare and deliver training to Supplier Technical Leads and Support Engineers either remotely or on site.
Proven excellent oral and written communication skills including the ability to provide clear, concise feedback.
Proven ability to develop and deliver training and technical content.
Strong organizational skills including the ability to monitor multiple communication channels, review reports, organize and conduct effective meetings.
Strong initiative and the ability to deal effectively with ambiguity.
Ability to be creative and flexible in order to help change.
Qualifications, Abilities and Experience:
Experience with SPS2003/MOSS 2007/SP 2010/SP2013 development
Knowledge on .NET framework and its components/services.
Experience with Visual Studio environment and web application development using ASP.NET languages.
Experience in platform (all versions of the product listed) administration including Windows Server, Internet Information Services, AD, Exchange and Microsoft SQL Server.
Good working knowledge of networking technologies and ability to troubleshoot network problems using tools such as Network Monitor
Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory
Strong knowledge of processes, threads and memory structures
Strong knowledge on external/internal troubleshooting tools such as debuggers (WinDBG, VS, Rascal etc.,), memory data collection tools (DebugDiag, ProcDump etc.,), Fiddler, SysInternals tool set, iDNA etc., Exceptional hands-on experience on analyzing SharePoint ULS logs
Strong knowledge on client-side technologies such as JavaScript, jQuery, HTML/CSS, debugging client-side using IE and other browser debugging tools
Knowledge on XSL/XSLT technologies
Reporting to: Service Delivery Manager (SDM)
The position requires working in NIGHT SHIFTS
Warm Regards,
Himanshu Sati
9Staffing
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