Excellent Opening for support Analyst (Source: Monster)

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Dear Job, We do have an excellent opening for Support Analyst for UK based Product Developer company in bangalore. The company details are Company Name - Cube Logic website: www.openlink.com Job Description JD for Support Analyst Key Responsibilities • Responsible for the analysis, trouble shooting and resolution of incidents that is disrupting the application service that business user depends on, while adhering to departmental procedures. • Partner with the application teams to ensure that the issues are resolved in an efficient and timely manner. • Possess the ability to write complex ad hoc queries for data analysis and troubleshooting purposes. • Possess the technical capability to do the analysis of reported incidents. • Trouble shoot and resolve advanced application issues utilizing logs, administration or monitoring tools • Provide immediate attention towards Production or live issues. • Possess good communication skills. • Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries. • Monitor progress of requests for support and ensure users and other interested parties are kept informed. • Manage and trouble shoot application issues, understand the support tool and data flow. Required Skills / Experience • 2 - 4 years of experience in IT or related field • Working knowledge on SQL Server 2008 and web based applications • Troubleshooting on SQL queries. • Ability to use SQL query tools to research data issues • Must be able to analyze, diagnose and solve complex issues independently as well as cooperatively • Strong communication skills; Must communicate clearly with customers and peers • Bachelor’s/Master’s degree in Computer Science Desired Skills / Experience • Knowledge of SSAS/OLAP/SSIS will be added advantage.

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