TimesJobs.com | Service Desk Analyst/It Helpdesk for Semi voice salary upto 6Lpa

The sender of this email is registered with TimesJobs.com as Black & White Business Solutions Recruiter Profile satish kumar Manager at VishRudra Technologies Pvt.Ltd, Human Resources Vishrudra technologies Pvt.Ltd - Bengaluru Area, India https://www.linkedin.com/pub/satish-kumar/21/888/971 Interested Reply Now Position: Service desk Analyst IT Helpdesk Clients HCL IBM India Century Link Microland Salary : 3l to 5.8Lpa Responsibilities MINIMUM 6 MONTHS OF EXPERIENCE IS MANDATORY. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints May train users and operators on a limited basis and/or may write training procedures Participate in on-going training and departmental development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of EUC operations For more details Contact Sathish 9980022400 Refer your friends Interested Reply Now You are receving this mail against your profile on TimesJobs   Experience : 4 Years   CTC : 3.06 Lac   Preferred Location : Anywhere in South India   Functional Area : IT Software : Software Products & Services   Specializations : Application Programming, Database Administration (DBA), EDP/MIS, Internet/E-commerce, Quality Assurance/Testing, Other IT Software   Skills : ASP .NET, SQL Server, IIS, Web server, Project Management, Health Insurance, Stored Procedures, Oracle, Application Development, XML, Production, Ob,ios,Automation Testing ,Mobile and Testing Update Profile Is this mail relevent to you Yes | No Your feedback would help us in sending you the most relevent job

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